At Keyham Renewables Ltd, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
1. What Information We Collect
We may collect the following personal information:
- Your name, contact number, and email address
- Your home address (for service enquiries or installations)
- Details provided in contact or quotation forms
- IP address, browser type, and website usage data (via cookies)
2. How We Use Your Information
We use your data to:
- Respond to enquiries and provide service quotations
- Arrange and carry out installations or maintenance
- Improve our website and service offering
- Comply with legal and regulatory requirements
We do not sell your personal data to third parties.
3. Sharing Your Data
We may share your information with:
- Our trusted installers or subcontractors to fulfil services
- Product suppliers or manufacturers for warranties or support
- Government or legal authorities, where required by law
Any third parties we work with are contractually obliged to protect your data.
4. Cookies and Tracking
Our website uses cookies to:
- Improve user experience
- Understand how visitors interact with our site
- Offer relevant content and services
You can control or disable cookies through your browser settings. See our Cookie Policy for more details.
5. Data Storage and Security
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information.
Your data is stored securely and only accessed by authorised personnel.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- To fulfil services and obligations
- For record-keeping or warranty purposes
- To meet legal or tax requirements
After this, your information will be securely deleted.
7. Your Rights
Under UK data protection law, you have the right to:
- Access and request a copy of your data
- Correct or update inaccurate information
- Request deletion of your data (where applicable)
- Object to certain uses of your data
- Withdraw consent (if processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, please contact us at [Insert Email Address].
8. Changes to This Policy
We may update this Privacy Policy occasionally. All changes will be posted on this page, and where appropriate, notified to you by email.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
Keyham Renewables Ltd
📧 Email: info@keyhamrenewables.co.uk